1. Introduction
Welcome to Big Country Equipment Repair Ltd. (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services online.
2. Information We Collect
We may collect the following types of information from visitors to our website:
- Personal Identification Information: Name, address, email address, phone number, and any other contact details provided through forms on our website.
- Technical Information: IP address, browser type, access times, device information, and other technical data collected automatically when you visit our website.
- Usage Data: Information about how you interact with our website, such as pages visited, links clicked, and duration of visits.
- Communication Information: Any information you provide when contacting us via our website, email, or other online communication methods.
3. How We Use Your Information
We may use the information we collect from you for the following purposes:
- Service Provision: To provide the services, products, or information you request through our website.
- Communication: To respond to inquiries, provide customer support, or communicate updates regarding our services.
- Website Improvement: To improve the functionality and user experience of our website by analyzing how visitors use it.
- Marketing: To send you promotional materials, special offers, or other information that may interest you (with your consent, where required by law).
- Legal Compliance: To comply with applicable legal obligations, such as responding to legal requests or maintaining appropriate records.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us with website hosting, marketing, customer support, or other operational tasks.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Legal Obligations: We may disclose your information to comply with legal obligations, such as responding to a court order, law enforcement request, or regulatory requirements.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period has expired, we will securely delete or anonymize your personal information.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to legal obligations.
- Objection: You may object to the processing of your personal information in certain circumstances.
- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at the details provided below.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Big Country Equipment Repair Ltd.
301 – 1460 Chief Louis Way
Kamloops, BC V2H 1J8
info@bcer.ca
250-299-3303